Complaints & Follow-up

In the case that you have an incident with another vehicle, you are able to follow up with a complaint to the relevant authorities whether the police came to the incident or not. For different types of vehicle, complaints can be made to different companies or organisations, as follows:

Police/Traffic Police

The process is explained on what to do at an incident. All complaints to the police can also be made soon after the incident, and by post.

Transport Complaints Unit

They can be contacted for all types of complaint by telephone or post, or there is a useful form on the TCU website. Their contact details are also on the page with the form. We suggest that all complaints are sent to TCU, whether the police are involved or not.

The TCU hotlines on 2889 9999 and 2577 6866, and operate 24 hours a day though they are not emergency hotlines. TCU is valid for all incidents, but especially effective for public service vehicles.

Bus Company/Operator

Though you can send complaints directly to the bus companies/operators, complaints are often best sent through the Transport Complaints Unit.

Minibus Associations

Though you can send complaints directly to the minibus associations, complaints are often best sent through the Transport Complaints Unit.


The Transport Complaints Unit has a dedicated taxi complaint form on their website (different to the ones linked above).

Taxi Associations aren’t so keen on handling complaints, since they represent the drivers, instead of employing them.

Attending court as a witness

If the case goes to court and the other person pleads not guilty, you may be requested to attend court as a witness. This is basically to go through the details of your statement and is generally a formality, but it is worth reading through your statement again beforehand and being prepared. Some general guidance on how to respond as a witness are:

  • Be calm and keep your emotions in check
  • Be honest
  • Be confident
  • Answer questions decisively and keep your answers short
  • If you disagree with what the defendant states then say so but say he is wrong or mistaken do not say anything provocative such as he is lying
  • Use phrases such as “I disagree with what he has said.  what i saw / did was. …”
  • Do not come across as an angry cycling activist etc.
  • Learn your statement and stick to it if you still agree with it
  • Keep focused, you are there because something happened to you.  you are not there to make a stand or promote a cause.

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